![]() Regardless of the reason, you can easily fix the problem without much technical knowledge. This can also cause all sorts of issues including the pictures not loading on iPhone. As mentioned earlier, you can do this via iTunes (on Windows or macOS 10.14 or earlier) or Finder (on macOS 10.15 or later). Sometimes, a minor bug in the iOS system or any third-party app can hinder the normal functioning of iCloud photos. If your PC or Mac already knows where your iPhone or iPad backups are, its easy to restore them locally. Users with iPhones having less built-in storage like 32 GB or 64 GB are more likely to experience this problem. Make sure your iPhone has enough free space available to process and load the pictures. if the internet is too weak or unstable, the iPhone may encounter trouble loading the photos. Remember that you need an active internet connection to view the iCloud photos. This is the most common reason why iCloud pictures not loading on iPhone and only show the thumbnail. If you have enabled the “Optimize iPhone Storage” option, iCloud will automatically save the original version of the photos. There could be multiple factors at play leading to this problem, but mostly it occurs because of: The iPhone not loading pictures is a common bug that can happen to anyone. Look for your printer in the list called My Devices and tap the information button (the blue i) to its right. I have another session set with Microsoft support for Friday and will post back here when I know more.Part 1: Why iCloud Pictures Not Loading on my iPhone? Can't do anything with them until you import off the phone. Once the photo is off the phone - then you can work with it like normal.Ħ) For the pc in particular - you'll want to make sure the photos are downloaded in jpg format to eliminate other issues that can pop up using the heic format.ħ) You can't use file explorer to view, copy, delete, move, rename or edit the photos on the phone. Those errors will continue to pop up hours after the device was disconnected.ĥ) Importing photos from the phone to iCloud or to PC using the Photo app seems to work ok. We've tried multiple different programs to view and edit the photos.Ĥ) There are a number of errors every time you disconnect the USB cable - supporting the USB communication theory. Not related to the USB cable or connection - just the communication via USB cable between the phone and pc.Ģ) I tested last night with an Android phone and it has the same problem.ģ) It doesn't appear to be related to any of the windows apps. Likely somewhere inside the USB software in Windows. ![]() To condense down some of the things we've concluded in the most recent call with Microsoft:ġ) It appears to be a USB communication problem between the phone and the PC. I've spent multiple hours on the phone with Apple support and now with Tier 3 level support from Microsoft. The scenario described by otakusan555 is very similar to what I've been seeing. But if nothing else, this might provide some clues as to what could be happening. I'm not sure if there is a way to decrypt the iPhone temporaraly to test this theory. After resetting, click on the Repair button. Click the Reset button again upon getting the confirmation flyout. Step 2: Click on the Microsoft Photos entry to reveal the hidden Advanced options link. If your iPhone is totally broken and cannot be recognized by the computer, a previous iTunes backup is what you can rely on to recover photos from a broken iPhone.With your iTunes backup, you can recover photos from broken iPhone for free. Step 1: Navigate to Settings app > Apps > Apps & features. What this is leading me to believe is that the phone is encrypting the photos. How to Recover Photos from Broken iPhone via iTunes Backup. None of these photos are the *.heic files, which on Windows 10 is a headache for another time. Right now he is going to email the photos to himself, but I suspect this will work.Ĥ) The photos are all *.jpg files. ![]() However when he disconnects the phone from the computer, then they stop working.ģ) He is able to email the photos to others and then have them email the photos back to him. ![]() We would perfer not to use iTunes or iCloud since these photos are confidential and all we need is to sync photos.Ģ) The photos seem to work fine the first time he transfers data. Rather he is transfering them directly using Windows Explorer. Not sure if this is what your seeing, but here's where we are at so far.ġ) He is not using iCloud or iTunes. The User is reporting that when he transfers the files from his iPhone (iOS 14.7) currently to his Windows 10 laptop the file becomes corrupt and is unable to open. I've been working with one of our users on a similar issue. ![]()
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